Terms and Conditions
Scope of our service
Our system displays all information about the services offered, except availability. When a reservation is made, you will immediately receive an automatic notification with a copy of the recorded information. Within 48 hours, one of our advisors will contact you via email to confirm the status of your reservation, depending on the availability of the requested service. Passengers are responsible for providing their correct email and phone numbers. If passengers do not receive the confirmation email within the established timeframe, they should call +51 919 292 324 or write to us at guia2peru@gmail.com. Guia2 Peru acts as an intermediary between the tour service providers and passengers. To facilitate the reservation process for tour services, we have commercial agreements with various tour operators, who are responsible for providing the services booked through Guia2 Peru by the client.
Program and Service Prices
All rates are expressed in US dollars and new soles. The 18% VAT (Income Tax) applicable to Peruvians and foreigners residing in Peru is not included (exempt for foreigners according to SUNAT national policies).
Published rates are not valid for holidays, public holidays, or long weekends unless explicitly stated.
Rates for groups of more than 4 people are subject to discounts. Please contact our reservations department at +51 919 292 324 or email us at guia2peru@gmail.com.
All transportation rates are subject to change and space availability will be confirmed on the day of booking. This available rate will be sent via email by one of our advisors.
Reservations, Payments and Deposits
To confirm your reservation, we must have received your payment for the contracted services or your security deposit. Your reservation will be confirmed when one of our advisors informs you via email of its confirmed status and the corresponding confirmation code.
Payments or security deposits must be made through our online system or, failing that, to the company's bank accounts.
Tour Package Reservations
You will receive confirmation of your requested reservation via email, including the reservation code for each tourist service you have booked.
Confirmation of services will be processed after receiving your online reservation request and receiving a security deposit or full payment within the established timeframes.
The passenger will be contacted by the Tour Operator at the destination. The passenger must present their passport or ID and pay the balance in cash (if applicable) to begin the tour services. Guia2 Peru will provide the client with the contact information of the tour operator and guide before the start of any contracted tour activity.
It is the passenger's responsibility to provide their arrival and departure information in advance.
If the passenger requires pickup from a specific location other than the one published in the itinerary, they must coordinate this in advance with Guia2 Peru to review any additional charges.
If you purchase a tour package with transportation, you must arrive early at the indicated check-in time at the bus company's boarding station or at the airport to collect your boarding pass or ticket and check in. The company is not responsible if the passenger loses their ticket due to reasons beyond its control, such as tardiness, waiting in lines, not checking in, or other reasons.
All ticket reservations are personal, non-transferable, non-endorsable, and non-refundable. They are also subject to the transportation company's cancellation policies.
All tours are subject to weather conditions. If weather conditions prevent the tour from operating, the terms and conditions of each service will apply (no refunds are available).
After receiving their confirmation by email or other means of communication, they have a period of no more than 48 hours to make any comments. If the customer has not made any comments during this period or has already begun using the contracted services, the company assumes their acceptance.
It is the client's responsibility to pay the advance payment or balance of the contracted service within the deadlines established by Guia2 Peru. Failure to do so reserves the right to cancel the reservation without refund.
Cancellation, rescheduling and refund policies
Any cancellation by the client with 45 days or less remaining before the start date of the contracted service will be penalized with 100%.
Failure to appear on the day and time indicated for the provision of the contracted service carries a 100% penalty.
Any cancellation by the client between 70 and 45 days before the start date of the contracted service will be penalized with 50% of the program value, plus US$25 administrative fees per passenger.
For any cancellation by the client between 90 and 70 days before the start date of the contracted service, a penalty of US$25 for administrative costs per passenger will be applied.
For any rescheduling request by the customer with 45 days or less remaining before the start date of the contracted service, the request will be accepted provided the customer has no outstanding balances due, the third-party provider involved allows it, and there is no difference in rates for the new rescheduling date.
Refunds will only be issued when requested by the customer more than 90 days before the start date of the contracted service, or when the company is unable to provide the contracted service. In the latter case, the company will not pay more than 100% of the amount paid by the customer. Refunds will be issued within a period of no less than 30 business days and no more than 120 business days, discounting transaction costs, if applicable.
For any of the cases (cancellation, rescheduling, and refunds), if a contracted service is operated by a third party and its penalties are greater than those indicated in this document, the penalties of the third-party operator will apply.
If the passenger decides not to complete a contracted service, the difference will not be refundable.
Documentation
Passengers must carry a valid passport or travel document appropriate to their nationality, in accordance with the legal requirements of Peru.
Passengers who hire our services as foreigners not residing in Peru must send a copy of their immigration stamp with the date of entry into the country. This stamp must not exceed the number of days established by current regulations for exemption from paying VAT. Otherwise, they will be required to pay VAT on the total value of the contracted service.
Family groups with children must carry their passport or ID. If traveling with only one parent or guardian, they must present a notarized permit with parental authorization. If you have made payment and do not present this documentation, you will not be provided service and will be penalized 100%.
Responsibility and Obligation
Liability for services not provided due to the negligence of Guia2 Peru or our staff will be limited to the actual cost of the omitted services and excludes all resulting indirect costs or consequences.
In such an eventual case, Guia2 Peru will do its best to provide alternative arrangements of equal or lesser value, subject to availability.
Guia2 Peru acts as an intermediary between tourist service providers and passengers for the reservation process and payment for services. If the service provider ceases operations for internal labor reasons, force majeure, or other reasons, or if the service provider declares financial insolvency, with the formalities required by Peruvian law, reimbursement for the unprovided service will be made within the aforementioned procedures and timeframes established by the Peruvian authorities for each specific case.
Clients accept that Guia2 Peru assumes no liability for failure to provide the services offered in the event of adverse weather conditions or unforeseen natural disasters. Clients also acknowledge that they will not be liable in the event of political unrest, accidents, declarations of a state of emergency, border closures, strikes, or any other public event beyond Guia2 Peru's control that could not be foreseen. In these cases, the value of the contracted service will not be refundable.
The passenger accepts that Guia2 Peru acts as an intermediary for tourism service companies and has no obligation or liability for any loss, damage, or injury sustained in connection with the services and accommodations provided by railroads, land transportation companies, local tourism companies, tour operators, steamship companies, airlines, adventure sports, hotels, and lodging facilities. All such services operate under the laws of the country and are subject to the regulations issued by the relevant authorities.
Guia2 Peru will provide the passenger with all e-tickets and/or reservation confirmations via the passenger's email address provided on the reservation form.
The services provided through this system are intangible, so if passengers for any reason do not take the services on the scheduled date and time, they will be responsible for the total costs of the services.
Payment Methods
The company accepts Visa, MasterCard, American Express, and Diners Club credit, debit, and prepaid cards.
The company accepts cash deposits for payments in bank accounts in Peru and Western Union or Money Gram agents abroad.
For cash payments from abroad through banks or remittance agents, the customer assumes the transaction cost.
When paying by card in a currency other than the quote provided, the customer will be responsible for any differences in exchange rates applied by their bank.
For cash payments, bank transfers, and/or bank deposits in currencies other than the quoted currency, the customer accepts the Guia2 Peru exchange rate.
If the customer makes a payment by card, Guia2 Peru reserves the right to request a copy or photo of the card used for payment, showing only the following information: the first four digits, the last four digits, and the cardholder's name; also, the cardholder's passport or ID card to prevent fraudulent transactions. If the cardholder will not be part of the travel party, they must send a signed letter by email indicating that they authorize the charge to their card.
RESERVATION AND/OR CANCELLATION POLICIES
Reservations
All reservations must be for a minimum of two people; for single-person reservations, please inquire to calculate the cost based on one person.
All reservations are subject to confirmation until full payment for services is received. If a specific agreement has been reached between the company and the client, the reservation may be confirmed with a partial payment of 50%. However, the balance must be paid before the start of services.
Payments for our services can only be made as indicated in our payment methods. Once the tour package reservation is confirmed to the client via email with a confirmation code, the reservation is guaranteed, except for cancellations for reasons stated under liability, which are completely beyond the company's control.
Justified cases of contract termination
The Travel and Tourism Agency that provides adventure tourism services may terminate the contract with tourists and cease providing the service in the following cases:
a) When the tourist behaves recklessly during the provision of the service;
b) When the tourist presents demands that cannot be met or when he or she does not meet the aptitudes and conditions necessary for the practice of the activity;
c) By decision of the Competent Body (Regional Directorates of Foreign Trade and Tourism of the Regional Governments) or due to climate changes that put the safety of tourists at risk;
d) When the tourist does not comply with the provisions established in article 17 of this Safety Regulation for the provision of the Adventure Tourism Service;
e) When the Travel and Tourism Agency providing the adventure tourism service does not comply with the provisions established in Article 17 and/or Article 18 of this Regulation; and
f) When the tourist appears in an obvious state of intoxication or with signs of having consumed toxic substances that limit his physical capacity.
The tourist may terminate the contract for the provision of the service in the following cases:
a) When truthful information has not been provided regarding the conditions necessary for practicing adventure tourism, minimum equipment, information and orientation talk and other information provided for in this Regulation;
b) When the Travel and Tourism Agency that provides the adventure tourism service intends to develop the adventure tourism modality in a place not authorized by the Competent Body (Regional Directorates of Foreign Trade and Tourism of the Regional Governments);
c) Due to inappropriate conduct of specialized personnel contracted to provide adventure tourism services;
d) When the Travel and Tourism Agency providing the adventure tourism service does not comply with the provisions established in Article 17 and/or Article 18 of this Regulation; and
e) When the specialized personnel hired to provide adventure tourism services show up in an obvious state of intoxication or with signs of having consumed toxic substances.